I have been the MD of my own successful training & consultancy business for the last 11 years, Dunbar Training & Development Ltd.
During this time, I have worked with many blue-chip organisations to develop and deliver customised training programmes with coaching follow-up sessions. Each assignment will generally have 3 stages, consultancy to uncover training requirements and develop the training course; training delivery, to groups no larger than 12, and then coaching follow-up sessions, in small groups and /or individuals.
Organisations I have worked closely with include:
Spearhead Training Consultancy Group Ltd
Coventry Building Society
Motability Finance Ltd
Colt Telecommunications PLC
Harlequin Mills & Boon Ltd
I have trained and coached at different levels of management, from first-line supervisors to MD level. I have a great deal of experience of working with call centre operators and team leaders. I have designed and delivered an abundance of communication and interpersonal skills training programmes, covering all aspects of sales, customer care, telephone skills, body language, rapport building, dealing with Ďdifficultí people, team building, leadership, motivation, performance improvement and coaching.
I have a wealth of customer testimonials, and references are available from any of these organisations, along with a more detailed description of the work undertaken.
I have participated in radio interviews and have had numerous articles written about training and coaching I have been involved in.
I first encountered NLP in 1995, and achieved my Practitioner Certificate then Master Practitioner Certificate through Marlin Training, involving a total of 320 hours of supervised training and practice of NLP techniques.
Since then I have
had a passion for working with people one-on-one to facilitate behavioural
In 2001, I set up my coaching practice to work with small business owners and private individuals. I have worked with a variety of different people looking to achieve a wide spectrum of different goals, from writing a book, finding romance to launching a new business. Each client has found their own success, in their own unique way.
Prior to starting my own business, I worked for Dun and Bradstreet for nine years, in different customer service, sales and marketing roles, and eventually as a senior manager, in charge of a large team of people responsible for establishing contact and developing business with potential customers. Coaching was a key part of my job role.
Why Choose Angela for Coaching?
As a Master NLP practitioner, I have had fifteen years experience of training groups and coaching individuals to improve communication and interpersonal skills. With specialist training in Symbolic Modelling and Clean Language, a powerful psychological method of encouraging changes in people, I can help you to tap into your unconscious 'store' of resources and enable you to succeed.
From a business perspective, I am a qualified member of the Chartered Institute of Marketing, and
I incorporate proven marketing & sales methods into my coaching
Qualifications & Accreditations
"It was the first time in my life that I have actually spent time and money on finding out about the real me and how others perceive me; setting new guidelines and beliefs has given me direction and I feel more confident that I wasn't all that bad after all!"
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